Although all B3 products are made from the very best materials and manufactured to the highest standards we understand there may be occasions where a problem with a product could be experienced.
When such a problem occurs we will try to resolve the issue as quickly as we can. The information below aims to explain our general returns policy with the aim to resolve your complaint as quickly as possible.
You will need to return the item together with proof of purchase and a covering letter to include;
- Your contact details and return delivery address
- The reason for return
- Purchase date
- The approximate frequency of use
- Any other information that may aid us when examining the item.
If our examination reveals a material or manufacturing fault, we will offer a like for like replacement (or alternative where stock is not available). Please note we do not offer direct cash refunds for products or return postage.
We understand that your next game is on Saturday, so will do our very best to resolve the issue within 5 working days, to minimise the disruption to you. We will either exchange goods or refund provided the goods have not been used and are returned in the original packaging. The return cost to get the goods back to B3 is the responsibility of the sender.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk