b3-embossed-cricket-bat-stickers

Cricket Bat Warranty

Posted on 24/10/2016 by Admin Author

 

“Look after your bat and it will look after you.” Cheesy but true!

 

Cricket bats are made from willow and cane and these natural raw materials will deteriorate with usage, this is what we call ‘wear and tear’. Generations of cricketers have realised that when a piece of willow is repeatedly hit by a cricket ball then eventually the bat will wear out and start to show signs of ageing. Each piece of willow is different and therefore it is hard to accurately predict the lifespan of a cricket bat.

 

We understand the heart-break batsmen feel when their favourite bat breaks beyond repair! With this in mind and to prolong the life of your bat, it is very important to prepare it for match play properly and look after it correctly. Please ensure that you have followed our Bat Preparation and Care Guidelines before using your new B3 cricket bat.

 

Factors which affect the life of a cricket bat are:

 

1. The Amount of Usage and Power of the Player

Generally speaking, players who play at a higher level, play and train more often than most recreational cricketers. In general they also hit the ball more often and harder, especially top and middle order batsman. These players often have two or more bats in their kit bag at any one time because their bats wear out more quickly.

 

 2. The Bat Design

Modern cricket bats are kiln dried to a lower moisture content than they used to be. This enables bats to be made “bigger” but still at a realistic weight. Many current bat designs tend to have large edges around the middle area but some are actually thinner at the toe and shoulder. This trend and material development combined with players generally hitting the ball much harder than they used to with faster swing speeds, has increased the potential to damage cricket bats.

 

At B3, our cricket experts can help you select the right design and weight of your cricket bat to suit your playing style, lifetime expectations and budget.

 

 3. Bat Preparation & Care

It is imperative to take the time to properly “knock-in” your B3 cricket bat before using it in a match situation against new, hard balls.

 

Please follow our Bat Preparation & Care Guidelines to reduce the risk of damage and maximize the life of your B3 cricket bat.

 

 

If In Doubt, Contact Us!

If damage occurs to your bat then please use the Returns Procedure below. We would rather deal with a potential problem early to prevent it becoming a more serious repair issue later.

 

 

Warranty Terms

Unless otherwise stated* all new B3 cricket bats are covered by a 12 month warranty. This covers all manufacturing and material defects caused by reasonable use. Within this period we will offer a free repair service where in our opinion it is applicable. We will then carry out the necessary work to prolong the life of the bat.

 

A lot of the damage that occurs in the lifetime of a cricket bat is superficial and does not affect the performance of the bat.

 

B3 reserve the right to withdraw the Warranty Service if our experts deem that the bat has been subject to damage due to one or more of the following:

 

  • Lack of adherence to our bat preparation guidelines.
  • Deliberate damage.
  • Use of poor quality balls.
  • Normal wear and tear.
  • Mistimed shots.
  • Yorker damage.
  • Excessive bat tapping.
  • Water damage.
  • Poor storage conditions (too damp or dry).

 

Bats returned under warranty will be assessed by our experts at B3 and we will advise as to the best form of action and whether or not the issue is covered by the warranty terms or if there may be a potential charge. We will not carry out any chargeable work without your consent.

 

Any valid warranty manufacturing and material defects will be repaired free. If the bat is still within the warranty period but considered beyond repair, we will offer a free or significantly discounted replacement depending on the condition/usage of the bat.

 

At B3 we always try to be fair and reasonable and more ‘customer friendly’ than what is considered normal within the cricket bat market.

 

*Bats which are made of extremely low density or dried below our standard percentage may be      subject to different warranty terms.

 

 

Returns Procedure

The first step is to confirm that there is a bat warranty issue. If this is obvious then you should just send a photograph and a completed Warranty Log which is available from the B3 website.

 

If you are unsure then it may be best to seek advice. You can do this by calling at our Nottingham factory within normal working hours. If this isn’t convenient then this can be done by sending us an email along with relevant photographs of the suspected issue.

 

 

Timescale – A Fast and Efficient Service

We recognise that a fast, fair and efficient turnaround is vital to our customers – especially in the cricket season!

 

With many brands you have to send the bat back to the retailer who then refers it on to the bat manufacturer. In some cases it can take weeks or even months to get your bat repaired.

 

B3 deal direct with our customers and have a full repair workshop to serve our customers. This means we can turn your bat repair around quickly and efficiently.

 

Once we have received your bat we will try and assess the problem as soon as possible and advise you of our assessment and suggested remedy. Once this has been agreed we always try and deliver the repaired bat or replacement within 5-10 days.